Privacy Policy

DAVOLIN (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website or communicate with us.

1. Information We Collect

We may collect the following types of personal information:

• Identity data — name, company, job title.
• Contact data — email address, telephone number, postal address.
• Project data — drawings, specifications, quantities and technical requirements you submit with an enquiry.
• Usage data — pages visited, time on page, referring URL and basic device information, collected by anonymous analytics.

2. How We Use Your Information

We use your personal data only for legitimate business purposes, including:

• Responding to enquiries and providing quotations.
• Manufacturing, supplying and warrantying products you have ordered.
• Sending you technical updates and product information that you have specifically requested.
• Improving our website and customer service.

We do not sell or rent your personal data to third parties.

3. Cookies

Our website uses only strictly necessary cookies plus optional analytics cookies that help us understand how visitors use the site. You can disable cookies in your browser settings without affecting access to the site.

4. Data Sharing

We may share data only with:

• Logistics partners — to deliver products you have ordered.
• Professional advisers and regulators — where required by law.
• IT service providers — under confidentiality agreements.

5. International Transfers

DAVOLIN is headquartered in Shenzhen, China. By submitting your information you acknowledge that your data may be transferred to, stored and processed in China and in the country of any DAVOLIN entity or service provider that supports your enquiry.

6. Data Retention

We keep your information for as long as needed to fulfil the purposes described in this policy, to comply with our legal obligations, and to resolve disputes. Typical retention periods are:

• Quotation and project data: 7 years from last contact.
• Customer purchase records: 10 years for tax and warranty purposes.
• Marketing communications: until you unsubscribe.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete or restrict the processing of your personal data. To exercise any of these rights, contact us using the details below.

8. Security

DAVOLIN implements appropriate technical and organisational measures to protect your personal data. Our IT environment uses encryption in transit, restricted access controls and regular backups.

9. Children

Our website and products are intended for business users. We do not knowingly collect data from anyone under 16 years of age.

10. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent change. Material changes will be notified via the website or by email where appropriate.

11. Contact

For any questions about this Privacy Policy or to exercise your rights, please contact:

DAVOLIN — Data Protection Officer
4F, Building A, No. 1 Yujie Road, Qiaotou Community,
Fuhai Street, Bao’an District, Shenzhen, China 518103
Email: [email protected]
Tel: +86-136-3269-3807